FAQ & Updates

FAQs

  • Our most recent updates for the Desktop Portal & Mobile App.

    Date: 15th March 2023

    Parcels: Upon request from numerous developments, we have implemented a functionality where the concierge team can choose a direct resident as opposed to the whole flat when a parcel has arrived.

    Key Logs & Parking Bay : Improved functionality for key log entry which works on an addition and subtraction mechanism. Also the concierge team is able to note all parking bays allocated to apartments within the portal.

    Maintenance : Able to create accurate maintenance logs for ongoing issues within the building or specific apartments.

  • Our most frequently asked questions from the Board of Directors of London Residential Developments.

    Date: 1st March 2022

    How easy is the App to use for the range of different age groups in the building?

    Our User interface is quick and easy to use for all users. The main homepage are the most important aspects of the app. Parcels, Visitors, Live Chat & Request Assistance. Users can immediately find the most important information without having to look for it. Upon creation we showcased designs to different age groups and worked on constructing the perfect User Interface to suit all.

    Is this system GDPR compliant?

    We have worked alongside a small independent firm to ensure we have the correct GDPR measurements in place. We collect only a small amount of data from each building and resident and data can be removed if any resident wishes to do so. Residents can also only be registered via their concierge. Our servers are stored in the UK via GoDaddy Ltd.

    Is this App on a subscription base and are we tied to any contracts?

    Aptly Managed will be on an annual contract where we are always happy to discuss whether you will be keeping the system on for additional years during the end of the year. We want to make sure the system is the correct fit for your building and you are not tied down to any long term contracts.

    How long does data be kept on your servers.

    Data on our server if requested to be deleted will be removed within 30 days. We also automatically delete Parcel and Visitor records from our servers every 9 months. It is important your concierge team backs up data on to their computer via our quick PDF and Excel Converter.

    What extra security measures does this App provide the building?

    Aptly allows accurate records for anyone entering Apartments or the Building. Names, Check in and check out times, contact number and additional notes are kept in one place. An emergency alarm function is also created to allow the concierge to notify residents via an instant notification of any problems that the building may face.

  • Our most frequently asked questions from London Developments Concierge Teams.

    Date: 10th December 2021


    Are we able to make any requests for the system to be changed?

    Our system is tailored around the Concierge and their needs. We always want to improve our system and are happy to integrate any changes to the system if required, to make it further suited to your building.

    How are Residents and Concierge notified?

    Concierge are notified via an onscreen popup and sound via the desktop Portal. Residents will be notified on their phone via push notifications, where a sound will be played if the phone is on loud.

    Can we save information to our computer if required?

    Information can be stored and saved in the form of a PDF and Excel Spreadsheet. Data that can be saved includes, Concierge Diary, Parcels, Visitors & Live Chat.

    How can we communicate to our Residents with important messages?

    For direct messages to Residents of the whole building the Message Board is a great communication tool for everyone to be notified at once. Residents can also post via the message board any queries they may have as well as commenting on posts. A quick, easy and effective tool for your building.

    Can we make it easier for Residents to find local services?

    Taxi, Personal Trainers, Local Restaurants, Dental Practices & Doctors are a few services that are always requested via Residents to their concierge. Concierge staff can now fill out all local services where residents can find the address, email, website and contact number.